Community Transport User and Awareness Survey 2026 - Page 1 of 4 - Essex County Council

Page 1 of 4

Before You Start

What is Community Transport?

Community Transport provides accessible and flexible transport services for people who cannot easily use conventional public transport.

These services may include:

Dial-a-Ride services
Door-to-door transport
Community minibuses
Social and shopping trips
Healthcare transport
Volunteer driver services

Community Transport helps people access:

Healthcare appointments
Shopping
Education and training
Employment
Social activities
Community services and facilities

Community Transport Schemes in Essex Community Transport Schemes in Essex

Please click the link below to find your local Community Transport provider.

Community Transport Schemes by District
District Area	Provider	Website
Basildon District	Basildon Community Transport	Link
Braintree District	Braintree Community Transport	Link
Brentwood District	Brentwood Community Transport	Link
Castle Point District	Wyvern Community Transport	Link
Chelmsford District	Community360	Link
Colchester District	Community 360	Link
Epping Forest District	Epping and Harlow Community Transport	Link
Harlow District	Epping and Harlow Community Transport	Link
Harwich Area – Tendring	Harwich Connexions	Link
Maldon District	Community 360	Link
Rochford District	Wyvern Community Transport	Link
Tendring District	Tendring Community Transport	Link
Uttlesford	Uttlesford Community Travel	Link

1. Section 1: Awareness and Access - District choice

(Required) Basildon Braintree Brentwood Castle Point Chelmsford Colchester Epping Forest Harlow Maldon Rochford Tendring Uttlesford

2. Before receiving this survey, were you aware that Community Transport services operate in your area?

(Required) Yes No

3. What best describes your relationship with Community Transport?

(Required) I currently use a Community Transport service I have used a Community Transport service in the past I have tried to join or use a Community Transport service I am aware of Community Transport but have never used it This is the first time I have heard of Community Transport

4. How did you first hear about Community Transport?

(Required) Friend or family member Healthcare professional Social care professional Local authority Community group Internet search Social media Local newspaper Other

5. How easy was it to find information about Community Transport services?

(Required) Very easy Easy Neither easy nor difficult Difficult Very difficult

6. Section 2: Joining and Registration - Have you ever tried to become a member of a Community Transport service?

(Required) Yes No

7. How easy was the joining or registration process?

(Required) Very easy Easy Neither easy nor difficult Difficult Very difficult Not applicable

8. If you chose not to join or have not joined, what were the reasons?

(Required) I did not know enough about the service I was unsure if I was eligible Membership process was difficult Unable to join, added on the waiting list Cost concerns Services did not meet my needs No services available where I wanted to travel Other

9. Section 3: Booking Journeys - How do you usually book journeys?

(Required) Telephone Website Email Through a family member or carer Not applicable

10. How easy is it to book a journey?

(Required) Very easy Easy Neither easy nor difficult Difficult Very difficult

11. How satisfied are you with the booking process?

(Required) Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not Applicable

12. Have you had trouble booking a journey when needed?

(Required) Never Rarely Sometimes Often Not applicable

13. If yes, what was the reason?

(Required) Booking office closed Needed more notice Cost was too high No Driver or vehicle available Fully booked My area not covered by the scheme Not applicable

14. Section 4: Website and Information - Have you ever visited your Community Transport provider's website?

(Required) Yes No

15. If yes, how satisfied were you with the website?

(Required) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not Applicable

16. Were you able to find the information you needed?

(Required) Always Most of the time Sometimes Rarely Never Not Applicable

17. What information were you looking for?

(Required) Membership information Booking information Timetables Costs/fares Contact details Service areas Other Not Applicable

18. Section 5: Service Quality and Satisfaction - Overall, how satisfied are you with your Community Transport service?

(Required) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not Applicable

19. How would you rate the following aspects of your Community Transport service?

(Required)

20. Section 6: Impact and Importance - How important is Community Transport in helping you remain independent?

(Required) Extremely important Very important Somewhat important Not very important Not important at all Not Applicable

21. What journeys do you use Community Transport for? (Select all that apply)

(Required) Shopping Medical appointments Social activities Visiting friends or family Employment Education Accessing local services Other Not Applicable

22. If Community Transport was not available, what would you most likely do?

Ask family or friends for help Use a taxi Use a bus Stay at home and not make the journey Other Not Applicable

23. Has Community Transport improved your quality of life?

(Required) Significantly Somewhat No change Not sure Not Applicable

24. Are there any areas within your district that you would like Community Transport to serve that are not currently covered?

Are there any areas within your district that you would like Community Transport to serve that are not currently covered? (Required)

25. Are there any days or times when it is particularly difficult to access Community Transport services?

Are there any days or times when it is particularly difficult to access Community Transport services? (Required)

26. What do you value most about your Community Transport service?

What do you value most about your Community Transport service?

27. Please use the space below to tell us about any improvements you would like to see, or any other comments you wish to make about Community Transport services.

Any other comments