Have Your Say (children) IML 2024

Overview

Listening is important.  By listening to what you say we can make sure you get the help and support you need.                        

Why your views matter

The Pledge is a set of promises that the council has made to help you do well and succeed. We promise:

• To do everything we can to make you feel cared about
• To do everything we can to keep you safe, healthy and well
• To make sure you have a social worker who will spend time with you and get to know you
• To do our best to help you keep in touch with your family, brothers and sisters, and friends
• To make sure you have opportunities to achieve and succeed
• To make sure your views are listened to and to explain our decisions

By telling us what you think, we can check to see how well the Pledge is working for you. Your feedback will be kept safe and will be shared with your social worker. If you tell us that you are unsafe or in need of help, your social worker may contact you to talk about this.

If you need any help please speak to your social worker or carer. If you wish to make a complaint or compliment contact customer care on 0800 085 3248 or email
ecc.customerservices@essex.gov.uk

Have you seen our book A New House for Little Mouse? It tells the story of a Little Mouse who is in care, just like you.  If you haven't read it and would like to, ask your carer to get a copy for you!

What happens next

Thank you for sharing with us

Under the Data Protection Act we have a legal duty to protect any information we collect from you.  This information will only be used for the purposes described above and will not be kept longer than is necessary to do so, paper questionnaires up to 1 year and electronic files up to 5 years. We will not share your personal details with another agency unless we have concerns that you or another individual is at risk of harm.

If you need any help please speak to your social worker. Or you can contact the Children in Care Council by visiting https://cicc.essex.gov.uk or emailing involvement@essex.gov.uk. If you wish to make a complaint or compliment please contact customer care by phone on 0800 085 3248 or by email at ecc.customerservices@essex.gov.uk.

 This questionnaire is issued by Essex County Council, Quality Assurance and Safeguarding

You can contact us in the following ways:

By post:

Involvement Team

C218, County Hall

Chelmsford

Essex CM1 1JP

By email:

involvement@essex.gov.uk

Check out the Children in Care Council Website  http://cicc.essex.gov.uk/

The information contained in this document can be translated and/or made available in alternative formats, on request.