Contact Centre Customer Satisfaction Survey

Overview

Thank you for contacting Essex County Council.
We are committed to delivering a high‑quality, efficient and supportive Contact Centre service, and your feedback is important to us. To help us better understand your experience and identify opportunities to improve, we would appreciate it if you could take a few minutes to complete this short survey.

Why your views matter

Your feedback helps us improve how we deliver our services. All responses are anonymous and will only be used to support service improvements and enhance the experience for our customers.

Please note: If you wish to submit a formal enquiry, compliment or complaint, or if you require a response about your case, please use our formal process at www.essex.gov.uk/complaints-and-compliments.