Beneficiary Pension Survey 2025/26

1. Were you able to access the information you required easily?

Yes No Not applicable

2. Was the information provided by us, easy to understand?

Yes No

3. Did you find the information we sent you useful?

Yes No

4. Do you feel we displayed sensitivity, understanding and empathy in our letters, emails, and other forms of communication we sent you?

Yes No

5. Did our staff display expertise and communicate with you in a friendly way?

Yes No Not applicable

If you felt the level of service received from a particular member of staff deserves to be mentioned please can you tell us who helped you?

6. Could we have done anything differently to improve your experience with us?

If you would like to tell us more, please let us know in the box below:

Questions