HAT Lean Review

Closed 31 Jul 2019

Opened 19 Jul 2019

Results expected 23 Aug 2019

Feedback expected 31 Aug 2020


We are currently reviewing all the HAT support covered by Business Services in this lean review, we are aware that a lot of the work you carry out is business critical so the plan in this instance isn't to eliminate the activity but to ensure that all of your processes are consistent across the four quadrant where possible and to ensure that the processes you carry out each day add the best value to the customer and Business Services.  Therefore, reducing any waste.  The term waste in this instance relates to any double handling, duplication of tasks or steps in a process, or reducing errors first time.  We also intend wherever possible to have consistency across all four quadrants, this will enable us to manage peaks and troughs in workload and training/covering requirements with our current staffing levels. 

Why your views matter

The main point of this survey is to get your views, you are the ones working on the sites, you are the ones with the relationships with our customers, you have the knowledge of the daily running's of the HAT support, and this survey is your opportunity to feed this back to us.


What happens next

We will keep you updated on our progress.


  • Basildon
  • Chelmsford
  • Colchester
  • Harlow


  • Committees


  • Business advice and support